Privacy Policy

1. Who We Are

Reaction Realty, Inc. ("Reaction Realty," "we," "us," or "our") is a licensed California real estate brokerage (DRE# 02066206) located at 9336 Foothill Blvd, Rancho Cucamonga, CA 91730. We provide residential and commercial real estate sales, leasing, and property management services throughout Southern California.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Rental application data (employment, income, rental history)
• Property inquiry details and showing preferences
• Communications sent to us via phone, email, SMS, or web forms

We also collect information automatically when you use our website, such as IP address, browser type, and pages visited, through standard web analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule property showings
• Process rental applications and manage tenancy
• Send SMS and email communications related to your inquiry, application, lease, or maintenance requests
• Send appointment reminders, showing confirmations, and status updates
• Comply with legal obligations and California real estate regulations
• Improve our website and services

4. SMS Communications

By providing your phone number to Reaction Realty, you consent to receive text messages (SMS) related to your rental inquiry, application status, lease, or maintenance requests. Message frequency varies. Standard message and data rates may apply.

To opt out of SMS communications at any time, reply STOP to any message we send. To request help, reply HELP. Opting out will not affect your application or tenancy status.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Property owners we represent, as required to process your application or manage your tenancy
• Service providers who assist us in operating our business (e.g., property management software, screening services)
• Law enforcement or government agencies when required by law

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Rental application data is typically retained for a minimum of three years per California law.

7. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to request access to, correction of, or deletion of personal information we hold. To exercise these rights, contact us at [email protected] or call (909) 870-9046.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: